FAQs

I Cannot Find My Purchase, Or My Download Link Is Broken. What Should I Do?

If you have not received your order confirmation email, please check your junk or spam folder in case it was filtered there.

If the download link is broken or you receive an error message, please contact us immediately at Music@JulesKain.com with your order number, and we will promptly resend your purchase.

How do I request a Custom Gospel Music Transcription?

To order a custom gospel music transcription, follow these steps:

Place Your Order – Complete your purchase through our website.

Send Your Request – Email Music@JulesKain.com with the following details:

Song Title & Artist – Specify the exact song you’d like transcribed.

Reference Material – Provide a YouTube link or MP3 file for accuracy.

Additional Requests – Mention any specific formatting needs (e.g., chord symbols, lyrics, simplified notation).

Additional Costs:

Songs over 6 minutes may incur extra charges.
Transcriptions that include choir parts will have an additional fee.

What are MIDI Files, And How Can I Use Them?

MIDI (Musical Instrument Digital Interface) files are a fantastic tool for learning piano, especially if you don’t read sheet music. These files allow you to play, pause, adjust the tempo, and transpose songs with ease. To use MIDI files, you’ll need a MIDI player. I highly recommend Synthesia, an intuitive application available for Mac, Windows, and iPad (iOS). Synthesia visually displays notes in a way that makes learning both engaging and accessible.